Hedin Automotive Retail GmbH | Military Sales - Ramstein-Miesenbach

Achim L.

Kusel Torpedo-Garage sehr freundliche Mitarbeiter, super Service.

Joel W.

I bought my car here in November 2015. Worst customer service. My steering column needed replaced in August 2017. I was 1,000 miles over the warranty, so they said they couldn't fix it for free, but they would help order the parts at a reduced cost. They spent several weeks on this and weren't even going to order the right parts. Luckily I caught them and recognized their incompetence before they ordered the wrong parts and wasted my time and money. I called them out on this mistake, and the owner got very rude and disrespectful. I would recommend you look for cars somewhere else.

Antonio J.

My military family,

If you look at my profile you'll see this is the first time I've rated and commented on a business. I'm doing this now because i want you all to begin your time here with people that respect you, your family and your business. I recently tried to negotiate the purchase of a car at this dealership and was laughed at and told "Don't waste my time....bye bye." This was highly unprofessional and I'd advise anyone looking to purchase a vehicle to search for a place with better customers service. If a business feels they can treat their customers in this manner, what makes you think they'll do right by you and your family? There are plenty of better dealership in this location to choose from. Read below to see some of the other negative experiences people have had with this dealership. Good luck.

C

I wish I could give 0 stars. I had my car for just a year and my breaks are shot. my roaders are rusted and worn down to the point where they were already bad when I purchased the car. Do not buy from them they are horrible and they will take advantage of people. I traded in my car to them which I took very good care of. they routed the money to buy my car to the wrong account so I ended up having to pay 2 car notes at once until they figured it out. customer service was very bad. they kept giving me the run around, and they lose paperwork. This place needs to be lack listed. there is no reason why I have to replace my entire break system and I haven't even had this car for a year!!! and of course you know the warranty isn't going to cover it. seriously about to take this situation to legal at this point. Buy at your own risk!

Chris

I contacted Torpedo two weeks ago to get a quote on selling them my car. I received an initial response from Brendan asking whether I was interested in just selling the car or trading it in, and then never heard from them again. I tried to follow up several times via email, WhatsApp, and by phone with no response. There are plenty of other used car dealers that you can work with that will actually return your calls and emails, avoid Torpedo.

Rico S.

I emailed the car dealership inquiring about motorcycle availability, I initially got sent a general email with the motorcycles they had available and some prices. When I asked for further details about the specific models and more pictures, I never got an answer. I waited almost a month and nothing. I drive adjust 3 hours to that area because of errands I need to do and I decided to drop by the store and give them a second chance. Upon my arrival, the car dealership was closed because the only employee working there was showing a car to a possible customer. So I returned an hour later ( I went there a Saturday afternoon). Once I returned to the car dealership I spoke to a guy that seems to be the"manager" for the place. I told him that I had emailed them before and I have never heard from them. He passed the blame to his associated. I inquired about the prices and he wasn't sure about the price for a particular Agusta motorcycle I was looking for.
He told me that he will email me the information. Two months later and I never received anything. I'm not sure what kind of business is conducted on this place, but I wouldn't recommend it.

Lorrie R.

I went for new tires a few months ago and they where great, but this last time was horrible. The people at the front spoke broken English and were rude. I had made an appointment and was told over and over again all was fine, althoough my car is still having problems and it is not “fine”. Then they tried to charge me €60 for a free estimate, that I was told to just bring my car in anytime. It’s a sham and they obviously hate Americans.

Robert H.

I bought a bike from them 2 years ago. Because of deployments and Italy's registration process I could not take delivery. Torpedo held the bike in their showroom for TWO YEARS! It was a pleasure doing business with them they were great!