GetYourParts - Whitby, Ontario

Definitive! Automotive Detailing

Our team at Definitive! Can sincerely say our experience with Chris with Get Your Parts was smooth & efficient. I simply listed the products we required & received all items to our shop within 2 hours. I’m very impressed with their services & will continue to order more as needed. Thank you Chris, for your great customer service!

Zeinab Masri

Don’t waste your time or your money. You’ll just be left wondering when or if you’re getting your order. This person does not answer and makes false promises. It has been 2 since my order and I’ve received no update. Avoid at all costs!

steve

I’ve ordered some engine oil off their website, and I still have not received a confirmation email of it being shipped. I paid $260 for a whole pack. And now no one answers the phone and one number says out of service. Now I’m questioning if it’s a legitimate business or not…

Karim Ouared

NEVER BUY FROM THIS FAKE COMPANY***
U WILL GET SCAM 4 SURE

*Update* 21/02/24
Normalement ma commande aurais dû être shipped. J'ai appelé hier pour savoir si c'était vraiment le cas et vous voulez savoir la meilleure Ils m'ont dit qu'ils ont annulé ma commande et qu'ils vont me rembourser car j'ai laissé un mauvais avis sur Google. Évitez de faire affaire avec des enfants orgueilleux. C'est des menteur malhonnête je vous recommande fortement de ne pas commander à cet endroit. J'ai dû appeler ma compagnie de carte de crédit pour me faire rembourser. Manque de professionnalisme flagrant et enfantin..

Stefan Lavergne

They came through and I received my part.
Great price with all hardware needed for the job. I will shop here again.!!

Henry Nguyen

Bunch of clowns running the show. Can't really communicate with them at all. Rarely answer the call and can't leave them a message (no option). Won't answer the email neither. So your web order will go to a blackhole. Best advice, run away.

Randy Nanjad

Have called several times to get an order update, no answer. Was texted back once with a "Hello" and when I inquired was ghosted. Have emailed also. Awful service and communication. Would give Zero stars if I could.

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UPDATED 4 DAYS LATER:

After having posted this review, I finally got some action. At first my texts and emails were answered. I was first told "Friday or Saturday," but no tracking info was provided at my request. The product did arrive on the Saturday (it hasn't been installed yet, so I can't speak to the quality), and I was texted once it arrived. Was offered a discount on my *next* purchase for the delay.

Impressions haven't changed, but I'm happy to have received what I ordered. Recommend patience and risk tolerance if you're going to use this vendor.

Alexey Nikitin

Unreliable business.

These guys promised in writing to speed up the process and deliver the parts quickly. They delivered the catalytic converter in 3 weeks after I complained several times that it's been too long and not as promised. Finally I received a cheap replica with inadequate performance - with loud and terrible sound producing by that part. It even attracts my neighbors attention when the engine is turned on.
I complained again several times providing evidence (video) that the part is faulty and talked to the manager with no positive effect or resolution. They kept promising that they would investigate, would contact the warehouse, yada-yada-yada, and finally stopped replying at all. No return/exchange policy, no customer support, no willingness to solve issues. Completely unreliable business. $500 wasted on the part and $200 on a mechanic to replace the old converter to a new one that was clearly a piece of junk. More yet to spend to fix the issue.

I had to file a dispute/chanrgeback with the bank.

UPDATE: Got my money back from the bank via dispute.

UPDATE 2: Geez. I didn't expect such an update from the business (see below).
I have never received an offer to bring the faulty part back to get a refund - the only thing I got was complete ignorance. I provided all the history of transactions, communication history etc to my bank and the bank conducted an investigation. As a result I got my money back. The seller never gave me any other options. I agree the part was new and Canada made, but it was faulty and not as advertised. I wasted time and money on labor because of not reliable business. Shame on you getyourparts for your answer and feedback that is a lie.