ACC Auto Collision Center - Newark, California

Anil Dixit

I had the misfortune of my Lexus getting rear-ended a few weeks ago which needed repairs. ACC popped up as the earliest available appointment that synced with my plans. Fantastic experience right from the time I arrived for my appointment. A very professional Jesse made me take care of the paperwork and explained their process with my insurer Geico, and the expected time for the repairs. I was kept updated almost daily about the progress of my vehicle repairs. Repairs were done on time and to my satisfaction.

This is one great repair shop with some good people.

Sarah Rocha

Jesse was very HELPFUL and COMMUNICATIVE with the status and gave constant UPDATES. When the car part did not arrive in time from the company, he switched gears and LOCATED another used part that would fit and come in sooner.

They work very well in communicating with my insurance GEICO and it was a very smooth process in handing over my keys to when I got it back. It did take a couple of weeks, (luckily I had car rental insurance) but I know they did what they could and I'm glad they found a faster solution.

After fixing my door to PERFECT condition, I mentioned that I have a different car part that eventually needs to replace. Jesse didn't rush but TOOK THE TIME to help me LOCATE a car part that was missing and went out of is way to make calls and update me.

He made reccomendations to help me find a CHEAPER alternative! I really appreciated the TRANSPARENCY in pricing and helpfulness.

When I got into my car, I realized they CLEANED the INTERIOR. The floor was dirt-free and dashboard dust-free. It hadn't had it cleaned in years, so that was a nice touch!

THANK YOU to Jesse and the folks at the ACC Auto Collision Center for RESTORING my vehicle at a stressful time and giving helpful advice for the future. All the best!

Diptesh Chatterjee

Greedy and dishonest people run this business. My car got damaged (at fault). Brought it in for repair estimate. Was told estimate world be emailed by send of day. Nothing. Called them several times over the next few days. Everything was told estimate will arrive by end of day. The day never ended for these people it seems.

Well, I was gonna pay out of pocket, so dunno if that was a factor. But I'm done with them. Found another body shop who's prompt and responsive. So thanks, but no thanks.

MiddleMan09

Normally a car would be considered totaled if the repair cost is about or at 80% of the total value of the vehicle, 2016 Rav4 hybrid xle, with about 19k total value and the repair estimate was quoted at 16k. I was told that they were going to total the vehicle, but nooo, they milked Geico with that. The repair quote also mentioned replacing the roof, but funny enough, that was B.S. as they couldnt possibly replace the roof with my crossbars still installed, and they need my keys to remove it. They also messed up the paint job since there were paint spray splatters on my dash board. Bad service, bad customer service, took 3 months to repair what couldve been a month and a half.
Better off with a local body shop, than this crap GEICO agent Nathan White recommends.

Aravinth Bheemaraj

The team did a great job of fixing my Honda CRV. I had a big dent in the rear. I was supposed to get asap before my international travel. I checked for all the Geico authorized centers and they accommodated my request in fixing it soon.

They not only fixed it completely within their promised time, but were also prompt in providing timely updates. I would definitely visit here in future for any fixtures and strongly recommend for anyone in requirement!

Ketan Patel

I wouldn't recommend this place to my family, friends or colleagues. They did very good job on fixing the car but someone from their staff stole my sunglasses kept in sunglass holder. They did not have any business to open that and the very bad thing is, they captured my sunglasses in their checking photos but nobody/management made sure it was there after they fixed my car. Bad worker and management.

Hunjae Park

We took out Lexus LX 470 to ACC Auto Collision in Newark for body repair as my wife had a major collission on our Lexus LX 470. My family was treated warmly, courteously, and professionally at the door by the manager, I think he was Jesse. They repaird the car meticulously and it was ready as they promised for readyness. To my surprises, Came out as a Brand New Car. I love their job done on my car and strongly recommend this place for body repair services!!!

cedric dizon

Had to get some body work done since a random act of keying happened to my vehicle. ACC was immediately available to accept my car. They worked directly with my insurance adjuster to estimate and accept the work quickly. They offered a rental vehicle while I waited, which I wasn't even considering. I was given daily updates on the status of the work and the work was done within the given time! The work looks great and they even fixed body issues that weren't part of the keying. They detailed my vehicle and took proper sanitizing procedure during covid times.
Great work and great staff.